Cisco Unified Communications Manager (2024)

Enterprise unified communications and collaboration

Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

Learn about Version 15

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Are you ready for Kari’s Law?

Kari’s Law & Ray Baum’s Act require that Multi-Line Telephone Systems be able to dial 911 directly with no prefix & immediately route calls to the nearest Public Safety Answering Point. Laws go into effect February 16th, 2020.

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Features and Capabilities

Unified communications

Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence.

Enhanced mobility

Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers.

Local and global

Regional, family run business or global mega-brand? Choose a solution that scales as your organization's needs change. Cisco Unified Communications Manager supports the needs of small and midsize businesses through to the largest enterprises with up to 80,000 users.

Cloud-connected global operations

Webex Cloud-Connected UC service lets multisite businesses centralize control of UCM operations functions, including upgrades, analytics, and troubleshooting.

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Open and interoperable

Cisco Unified (CM) supports industry standards, a wide range of gateways, and a broad ecosystem of third-party integrations and solutions plus partners. This results in a rich collaboration with anyone, anywhere and embedded collaboration in your line-of-business applications.

Secure and compliant

Cisco Unified (CM) supports the latest authentication, encryption, and communication protocols. It complies with key industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and government across the globe.

How to deploy

Unified Communications Manager is available as part of a packaged collaboration solution, a hosted solution from our partners, or it can be installed on your own hardware.

Cisco Business Edition 6000

Choose an all-in-one packaged collaboration solution for organizations of up to 1,000 employees.

Cisco Business Edition 7000

Scale your business communications with modular packaged solutions for midsize to large enterprises.

Choose a hosted collaboration solution

You can select unified communications as a public hosted or private cloud service from Cisco Powered Partners.

Cisco Unified Communications Manager Cloud

Cisco hosted and operated cloud calling solution that is partner led, delivering enterprise-grade unified communications and collaboration as a service from the Cisco Webex^®cloud.

Modernizing with Unified Communications

The Cisco vision of a single communication platform standard across the organization is what we envisioned for ourselves.

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Our customers have spoken

Cisco recognized as a 2018 Gartner Peer Insights Customers' Choice for Unified Communications.

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Read customer reviews

Don’t let outdated technology hold you back

Read this e-book from TechTarget for trends and tips on building a solid UC platform for the future.

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What’s new

Find the best subscription plan for you

With Flex Plan, you choose the right subscription based on your business needs. Each option includes technical support.

Smooth your transition to cloud

Get Cisco cloud and on-premises call control in one user-based subscription with Cisco Collaboration Flex Plan. Mix and transition between on-premises and cloud as your business needs change.

Get the complete experience

Connect Webex Meetings and Webex collaboration to your Unified Communications Manager using Webex Hybrid Services.

Accelerate your results

Improve your ROI with UC experts who can take your solution to the next level.

Explore UC services

Resources

Versions and Options

Cisco Unified Communications Manager Version 12.5
Cisco Unified Communications Manager Version 12.0
Cisco Unified Communications Manager Version 11.5
Cisco Unified Communications Manager Version 10.5
Cisco Unified Communications Manager Version 10.0

Data sheets and literature

At-a-Glance
Bulletins
Case Studies
Data Sheets
End-of-Life and End-of-Sale Notices
Presentations
Sales Resources
White Papers

End-of-sale versions and options

Cisco Unified Communications Manager Version 11.0
Cisco Unified Communications Manager Version 9.0

Support & Downloads

All support information for

Cisco Unified Communications Manager (CallManager)
Software Downloads

For partners

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